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Customer Service

November 19, 2012

I Just Got ‘Warm Transferred’. It’s A Southern Thing.

My prefrontal cortex woke up with a jolt. I have honestly…


by Chris Dima

July 18, 2012

If You Want To Contact Us, Don’t Reply To The Email We Just Sent You

Really. That’s what it says at the bottom of an email I…


by Chris Dima

MailChimp's Chimpadeedoo

March 6, 2012

Small Biz Folks, Ditch Your Crusty Email Newsletter Sign Up Form Now!


by Chris Dima

December 17, 2011

Big Chains Are Losing Out By Not Having Local Store Websites


by Chris Dima

October 8, 2011

The Reverse Newspaper, Groupon Style


by Chris Dima

July 13, 2011

Geo-Smart Reminders


by Chris Dima

July 9, 2011

Unsubscribing? Not so fast!


by Chris Dima

April 25, 2011

Is Google Making Product Documentation Obsolete?


by Chris Dima

January 13, 2011

Customer Service 101: Don’t Be Grumpy


by Chris Dima

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