Ben Horowitz: “Hire sales people who are really smart problem solvers, but lack courage, hunger and competitiveness, and your company will go out of business.”
Getting the mix right is crew–shull!!!!
Who’s checking the world’s most referenced crowdsourced repository of knowledge?
I love crowdsourcing — but with the pretext of “fact” I think Wikipedia should be paying for third-party inspections.
For example, what percent of science-related articles are error free?
The results of this evaluation should be on every page?
I’ll own up to this fact: I subscribe to the New Yorker for the comics. Looky here:
Need I say more?
Maybe it’s funny b/c I’m a social media junkie… and here’s proof of that:
The funniest thing about this is that blog comments are almost extinct. That’s mostly good — but there is a downside. Either way, this comic is out of touch or this was drawn 3 years ago!
The conversations that are happening in response to an article or sentiment are happening in the social channels — and that can be either through sharing or through social plugins. This is way better for content — content wants to get bounced around and go viral.
What’s great about the time when all comments happened at the foot of a blog is that search engines had an easy time delivering to you great search results from the comments of blogs — they used to be a treasure trove of nuanced thinking branching off from the h1 tag– but now, comments are scattered, splintered and strewn about the (social) universe wily nilly.
I think Googlebot is probably panting like an old dog by the time it gets back to its house.
Last comment: it’s quite possible that a “follow” is the most salient and compact participatory event in the content space. Is it a comment? Dunno. Is it an affirmation? Sure thing! And, of course, dare I say: it’s desperate to be monetized.
Ok, it’s late and there are more questions pouring into my head than answers. Here’s a biggie: it seems like blogs are going to be extinct — lead by a fleeing of the comments (and feedback). But how can blogging really go extinct — we desperately need longer-form writing!
There’s urgency — but not an absolute implied commitment. Interesting mix.
EMS, what’s your click through on this?
I dig language. I dig analyzing human interaction. And I dig marketing. That actually means every interaction with every business is like a moment in the lab for me.
So I hit a triple play today when I was on the phone with a State Farm customer service rep. The rep told me she wanted to get me to speak to someone from my state. She said: “Let me warm transfer you to someone in PA.”
My prefrontal cortex woke up with a jolt. I have honestly never heard this before.
I knew of course what it meant: to be transferred to another agent with a live agent-to-agent hand off. Of course there should be a word for that!
Shouldn’t all transfers be ‘warm’?
This is customer service gold. Use it — do it! — and your customers will be delighted.
So at the end of the call, when she asked me if I had any other questions, I checked in with her: “Did you say ‘warm transfer’?
Yes, she said bemusedly. She then politely explained what it meant and added: “It’s a Southern thing, I guess.”
Well, that makes it twice as nice.
If you’re a marketer and are wondering how worth your time it is (and your budget) to go after the infinite social media channels out there, consider what that presidential candidates are doing this year (as reported by the New York Times in Campaigns Use Social Media to Lure Younger Voters):
Jan Rezab, the chief executive of Socialbakers, has an interesting reply: “What’s the return on putting your pants on in the morning? We don’t know… but we just know it’s bad if you don’t do it.”
This is a pretty cool riff on the ubiquitous and probably apocryphal “don’t know which half” quote from department store magnate John Wannamaker: ”Half the money I spend on advertising is wasted, but I don’t know which half.”
But it seems like maybe the half here that’s in question — the social media one — could actually be paying off.
Coye Cheshire, an associate professor at the School of Information at the University of California at Berkeley, suggested that updates might very well be a simple way to see how a candidate measures up to themselves.
“It is important for people to know whether or not a huge political figure shares the same taste as me,” said Dr. Cheshire, who studies behavior and trust online. “And creating a playlist on Spotify is part of what makes them seem more human.”
Don’t leave home without your pants. It’s one of those things you just have to do — same goes for social media.
Today, I asked Kathleen, my sensible dental hygienist, how the “dentist business” was going.
I honestly didn’t expect the answer I got — I assumed that folks’ teeth would be one of those “recession proof” things. At least regular check ups and cleanings.
Not the case: “It’s been different… worst recession I can remember,” she said.
According to her, my region’s dentists and their office staff are reporting “not even getting their co-pays”.
That’s not good — and for a multitude of obvious reasons — but here’s a different way to think of it:
For all the official economic stats out there, and specifically the “leading economic indicators“, those stats like the “Average weekly jobless claims for unemployment insurance” and the “The University of Michigan Consumer Sentiment Index” that supposedly represent the trajectory of the economy, there’s probably not one that is as straight forward and tangible as the nascent one implied by my anecdote: are the folks in your town skimping on basic health maintenance?
I think it’s fair to say that it might be time to think about changing that phrase, “All politics is local”, to “All economics Is local”.
If we want folks to understand the state of the economy, why start with national, abstract measurements? Why not anchor it to the folks in your town?
Actually, I’ve been meaning to write about this concept for a while… Way back in 2009, I noticed that when I went to the bank I’d see a lot more people than normal with their change baskets at the counting machines — dumping change, waiting patiently, dumping more, waiting and then finally taking the paper print out to the counter.
I had the fleeting thought back then that it would be really interesting to see the data regarding the usage of those machines?
My thesis: you could gauge the anxiety or budget stress families were having in a region by measuring the frequency and volume of change redemption across banks.
Who ever thought the change in the couch could give you so much insight?
Tim Burton — you know, Beetlejuice, Edward Scissorhands, Batman — well, there’s a great article on NYTimes.com — Tim Burton, at Home in His Own Head — that synthesizes, via a simple anecdote, a few key subjects I’m interested in:
- Child development
- U.S. culture
“If you look at children’s drawings, they’re all great. And then at a certain point, even when they’re about 7 or 8 or 9, they go, “Oh, I can’t draw.” Well, yes, you can. I went through that same thing, even when I started to go to CalArts, and a couple of teachers said: “Don’t worry about it. If you like to draw, just draw.” And that just liberated me. My mother wasn’t an artist, but she made these weird owls out of pine cones, or cat needlepoint things. There’s an outlet for everyone, you know?”
Thank you Tim Burton for making a few things prophetically clear:
- Don’t limit yourself. Do new stuff. Even if it’s ‘weird’ or not your typical thing. Your life depends on it.
- Kids do best when they get to follow their instincts.
- A culture that compulsively values (demands!) grandiose perfection — Lady Gaga or bust — is headed towards irrelevance.
- Innovation stems from having freedom to roam and having the freedom to produce “mediocre” stuff.
When my kids (5 and 3) say “I’m going to be an artist when I grow up!” I say proudly: “Well, that would be the finest thing one could ever be.”
To be clear: it’s not that I envision them in an art gallery or behind a drum kit. It’s not the profession that I care about — it’s the mindset… the mindset that looks through boundaries — or doesn’t even see them at all.
So, let’s make some weird owls out of pine cones, shall we?
Uberconference is the new kid on the block for online meetings. It looks like it’s gonna kick WebEx in the shins–if not in the mouth. So, yeah, I did this:
And that brought me to this brilliant little game: Promote my interest in Uberconfernce and get points. Get enough and I get ‘to the front of the line’.
That’s pretty smartypants. And damn simple. Wonder if they did an A/B test–and what the lift is.
It’s scavenger hunt-esque.
This also makes me think of the amount of time it took to build this company vs. WebEx. I’m sure it’s a multiple of 10.